> For the complete documentation index, see [llms.txt](https://smedai.aivd.ch/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://smedai.aivd.ch/centre-de-contact/portail-beneficiaire/accueil.md).

# Accueil

Ce diagramme vous aide à identifier rapidement le cas correspondant à la sollicitation reçue pour le portail bénéficiaires.

<p align="center"><button type="button" class="button primary" data-action="ask" data-icon="comments-question">Posez votre question</button></p>

```mermaid
flowchart TD
    Start([Mail / appel reçu]) --> Nature{Nature de la<br/>demande ?}
    
    Nature -->|Transmission doc.| Doc[Document bénéficiaire<br/>envoyé par email]
    Nature -->|Demande d'info| Info[Demande d'information<br/>dossier bénéficiaire]
    Nature -->|Activation portail| Activation[Compte portail<br/>pas activé]
    Nature -->|Difficulté connexion| Domicile{Domicile du<br/>bénéficiaire ?}
    
    Domicile -->|En Suisse| ConnexionCH[Difficulté de connexion<br/>au portail]
    Domicile -->|À l'étranger| ConnexionETR[Accès au portail<br/>depuis l'étranger]
    
    click Doc "portail-beneficiaires/document-du-beneficiaire-envoye-par-email" "Voir la procédure"
    click Info "portail-beneficiaires/demande-dinformation-sur-le-dossier-du-beneficiaire-par-email" "Voir la procédure"
    click Activation "portail-beneficiaires/difficulte-de-connexion-au-portail" "Voir la procédure"
    click ConnexionCH "portail-beneficiaires/compte-portail-pas-encore-active" "Voir la procédure"
    click ConnexionETR "portail-beneficiaires/demande-dacces-au-portail-depuis-letranger" "Voir la procédure"
    
    classDef startNode fill:#1e293b,stroke:#1e293b,color:#ffffff
    classDef decisionNode fill:#fef3c7,stroke:#d97706,color:#78350f
    classDef outcomeNode fill:#dbeafe,stroke:#2563eb,color:#1e3a8a
    
    class Start startNode
    class Nature,Domicile decisionNode
    class Doc,Info,Activation,ConnexionCH,ConnexionETR outcomeNode
```


---

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