> For the complete documentation index, see [llms.txt](https://smedai.aivd.ch/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://smedai.aivd.ch/applications/microsoft-teams/telephonie-teams/les-usages-au-quotidien/comment-transferer-un-appel-a-un-collegue.md).

# Comment transférer un appel à un collègue

Cette page explique comment transférer un appel dans Teams Phone, soit directement, soit en prévenant d’abord le collègue. Elle vous aide à choisir la bonne méthode selon la situation.

{% embed url="<https://youtu.be/AJtSAr5q_Bw>" %}

Deux méthodes existent :

1. **Transférer** : l’appel est envoyé immédiatement.
2. **Consulter, puis transférer** : vous prévenez le collègue avant.

**Quand utiliser quoi ?**

* Transfert direct → si le contexte est déjà connu.
* Avec annonce → si le collègue a besoin d’informations avant de prendre l’appel.

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---

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