> For the complete documentation index, see [llms.txt](https://smedai.aivd.ch/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://smedai.aivd.ch/applications/materiel/readme/mobiles/depannage-mobile/pas-de-reseau-ou-dappels.md).

# Pas de réseau ou d’appels

Vérifiez le signal, le mode avion et l’état des services.

Suivez ces vérifications dans l’ordre.

{% stepper %}
{% step %}

### Vérifiez le signal

Contrôlez le niveau de réseau mobile.

Vérifiez aussi si le Wi‑Fi est disponible si vous l’utilisez.
{% endstep %}

{% step %}

### Réinitialisez la connexion

* Activez le mode avion.
* Attendez 10 secondes.
* Désactivez le mode avion.
  {% endstep %}

{% step %}

### Vérifiez l’environnement

* Testez dans une autre zone.
* Vérifiez si d’autres collègues ont le même problème.
* Consultez le [statut des services](/applications/materiel/readme/statut-des-services.md).
  {% endstep %}

{% step %}

### Décidez de la suite

Si les appels ou la data reviennent, le problème est résolu.

Sinon, ouvrez un ticket.
{% endstep %}
{% endstepper %}

<a href="/applications/materiel/readme/ouvrir-un-ticket.md" class="button primary">Ouvrir un ticket</a> <a href="/applications/materiel/readme/mobiles/depannage-mobile.md" class="button secondary">Retour au choix du symptôme</a>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://smedai.aivd.ch/applications/materiel/readme/mobiles/depannage-mobile/pas-de-reseau-ou-dappels.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.